Should have prior experience in Communication Cultural Soft Skills V&A Training in both Communication Cultural Soft Skills V&A Training both in terms of facilitation and in having led a team for the said function.
Should have led strategic initiatives to improve business metrics CSAT NPS CES.
Should understand core concepts of the CCT function and provide timely innovative solutions.
Should be sound and highly proficient in English.
Should have working knowledge of Hiring tools CEFR scale Train & Hire and Preprocess Training in the BPO industry vis a vis Language Customer service Work with the Vertical leads in providing inputs on development areas for projects initiated.
Provide real time support to teams working on projects.
Leadership & Organizational skills to prioritize projects and provide improvement feedback.
Strong Project Management capabilities.
Excellent communication marketing relationship & motivational skills.
Should be knowledgeable on the businesses processes.
Should have analytical ability and ability to understand the business impact of nos.
Should be able to manage multiple teams and multiple location by providing KPI and driving it.
Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives.
Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function.
Maintain vertical hygiene by ensuring reports data and documents are in place.
Promote standardization by creating SOPs across CIS training Standardization.
Promote behavioral training programs and promote the programs in order to ensure maximum participation.
Should be aware of tools like Articulate Vyond Adobe Suite for creation of eLearning content videos etc.
Should have worked on various training methodologies and have knowledge on Instructional designing.
Should have done Market Research & analysis on training models and know what is happening in the training industry.
Should have worked on Innovative projects on digital transformation for training.
Knowledge of various digital tools & Instructional designing mandatory
