We are excited to announce a position with our esteemed client - Talent Steer Partners.
General Manager Operations
Reporting to the Directors
Our client, established for four decades, is a leading Food Services and Industrial Catering firm based in Gurgaon. With operations spanning over 65+ client sites across 10 states, the company is also expanding into restaurants and food delivery through its subsidiaries.
Location: Northern Region (Gurgaon)
Required Qualification: Post Graduate / MBA / IHM (Essential)
Experience: At least 15 years in a senior operational role, preferably as Head of Operations in current positions
- Achieve sales targets, devising action plans to address any disparities while monitoring performance in terms of sales growth and profitability.
- Oversee clients&apos contracts ensuring compliance with established SLAs.
- Implement and uphold HSEQ procedures across all units.
- Formulate effective purchasing and logistics strategies aimed at profitability.
- Manage labor expenses in line with revenue.
- Foster sustained sales growth through meticulous strategic planning.
- Ensure superior service delivery through consistent operational supervision and corrective measures.
- Assist the sales team in crafting financially viable proposals and endorsing final contracts.
- Set performance benchmarks for the operational team.
- Analyze regional delivery metrics to identify developmental needs of direct reports, enhancing capabilities through training and certification programs.
- Encourage talent development through coaching and aspirations management.
- Examine the competitive environment to inform the Marketing and Communications teams in creating new offerings and customizing existing ones.
- Enhance:
- Unit Manager Training Program Service Framework Periodic Attrition Management Strategies
- Recognize and implement best operational practices from the industry.
- The candidate should have experience managing a business with a monthly turnover of 5 Crores.
- Experience within the food sector and contract catering is a must.
- Strong command of language coupled with excellent interpersonal skills is essential.
- Capability to forecast, plan, and manage all F&B procurement, staffing, and financial aspects is critical.
- The ultimate objective is to enhance sales and profitability through customer satisfaction.
Applicants should be under 47 years of age, possess an IHM degree, and have substantial experience in P&L responsibilities within the contract catering sphere. Compliance with these criteria is crucial to prevent rejections.
Skills: sales growth,strategic planning,logistics strategy,client relationship management,food & beverage,purchasing strategy,unit costing,contract management,profitability monitoring,industrial catering operations,food cost management,certified food manager,performance standards definition,operations management,labor cost management,hseq procedures,cost center management,training and development,client management,financial bids and proposals,menu costing,food service operations,competitive analysis,industrial catering sales,catering
