Search by job, company or skills

Global Technical Support Engineer New Grad

Ciena

    Highlights

    Job Description

    More Info

    Recruiter Info

0-3 Years
a month ago
217 Viewed
69 Applied

Job Description

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.

Not ready to apply Join ourto get relevant job alerts straight to your inbox.

Global Technical Support Engineer

Why Ciena

  • We're a company rooted in people-seeking to create a vibrant and inclusive environment, where everyone feels they can belong.
  • Accelerate your career path by gaining hands-on experience and exposure to the latest technology. Our interns and graduates work on real projects in real time in world class labs. Be a part of tomorrow's future - today.
  • Mentoring. Networking. Leadership Opportunities. We recognize that the learning doesn't stop when you leave school - we champion a team environment for development and provide the tools to achieve success.
  • We are big proponents of life-work integration. Our people make a big difference at Ciena, but we want to shine light on their differences outside of working hours too. Ciena Cares supports non-profit causes important to employees by matching employee financial contributions and dedicating time for volunteering.

How You Will Contribute:
Provide system level pre & post-sales support for CIENA's customer base. This includes answering incoming customer calls, testing, troubleshooting and remote technical support for CIENA products. An understanding of any of the following areas would be beneficial: Network Management systems, data communications protocols including Ethernet and IP networks or fiber optic transport and/or switching protocols.

  • Answer incoming calls from our global customers as well as document, validate, and capture adequate information to facilitate a technical investigation
  • Respond to customer inquiries and provide remote technical support for issues related to our network management products promptly and professionally via various communication channels (phone, email, chat).
  • Troubleshoot and resolve platform issues, performance issues, and configuration problems in a timely manner.
  • Provide on-call duties 24x7 and/or work shifts, including public holidays and weekends when the business requires.
  • Recover information necessary to escalate reported issues to senior engineers.
  • Utilize debug tools as well as lab research to advance customers technical problems.
  • Provide Customer feedback to Internal teams as appropriate.
  • Contribute to the technical knowledgebase (KCS)

What Does Ciena Expect of You

  • A sense of urgency - what's important to the customer is equally important to you. You make getting things done a priority.
  • Integrity - you hold yourself to the highest level of personal and professional standards of conduct.
  • A commitment to innovation - you continually seek to learn, understand new technologies and ever-changing market conditions, and endeavor to apply that knowledge to Ciena's advantage.
  • You embrace change - thriving in a diverse environment of ever-changing priorities and sometimes stressful situations.
  • The flexibility to work independently with minimal supervision as well as part of a broader team.

The Must Haves:

  • Must have excellent communications skill with the ability to communicate in the English language both verbal and written.
  • Excellent interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders.
  • Availability for onsite, in-person training and mentoring for a period of approximately 6 months from start date after which a hybrid work model will be possible.
  • Customer-oriented mindset with a strong commitment to providing exceptional customer service.
  • Ability to work independently and prioritize tasks effectively in a fast-paced environment.
  • Ability to analyze, troubleshoot and resolve problems.
  • Motivated self-starter with excellent time management skills with a willingness and ability to learn new concepts.
  • An understanding of transport and switching systems for telecommunications applications and Optical Networking
  • Knowledge of computers, data communications, LINUX, Databases, and IP network experience would be a benefit.
  • Ability to deal with stressful situations.

Good to Have

  • Experience in a customer facing role would be an asset.
  • Experience in any of the following would be considered an asset:
  • Foundational knowledge of network management systems, network protocols (e.g., SNMP), and performance monitoring tools.Basic problem-solving experience with Operating Systems, databases and microservice knowledgeFoundational knowledge of the operation of fiber optic transport and/or switching equipment. Basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities. Exposure with system level troubleshooting on Layer 2/4 networks and associated DCN networks

Education

Bachelor's degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience.

Not ready to apply Join ourto get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is anEqual Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Follow

Ciena Corporation is an American telecommunications networking equipment and software services supplier based in Hanover, Maryland. The company has been described by The Baltimore Sun as the "world's biggest player in optical connectivity." The company reported revenues of $3.62 billion for 2021.

Save
Report

Similar Jobs

Global Technical Support Engineer

Company Name Confidential
Last Updated: 05-06-2024 07:06:29 PM
Home Jobs in Remote Global Technical Support Engineer New Grad
Beware of Scammers

We don’t charge money for job offers