Global Operations Analyst

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

We are looking for a professional to support Sales Territory and Customer Marketing Attribution (Customer Segmentation) processes, ensuring data quality, standardized global operations, and effective communication with internal and external stakeholders. You will play a critical role in maintaining accurate customer segmentation data, enabling timely and reliable sales performance reporting, and driving process improvements across regions.

You will report to the Team Lead, External Data and Segmentation.

Your Responsibilities:

• Govern and maintain critical account attributes (Industry, Customer Type, Segment) in SAP CRM and Salesforce.
• Monitor attribute data quality using Power BI dashboards and take corrective actions as needed.
• Collaborate with stakeholders to understand business requirements and align on critical attribute changes.
• Review and finalize proposed territory assignment changes in the Goal Setting system and update records.
• Create, merge, and modify APR (Area of Primary Responsibility) boundaries using geolocation tools.
• Maintain and update partner APR boundaries and maps in geolocating tools.
• Test and push mapping changes between DEV and PROD environments.
• Create and modify Sales Office Hierarchy (SOH) in CRM systems.
• Collaborate with regional counterparts to ensure operational excellence.

The Essentials - You Will Have:

• Bachelor's degree.
• 1-3 years of experience with CRM tools (Salesforce, MS Dynamics 365, SAP CRM, Hubspot).
• Strong proficiency in MS Excel and/or Power BI for handling and analyzing large datasets.
• Excellent communication skills (verbal and written in English).
• Strong attention to detail, documentation, troubleshooting, and problem-solving skills.

The Preferred - You Might Also Have:

• Experience working with Anaplan.
• Familiarity with D&B SIC codes.
• Hands-on experience with GIS tools (ArcGIS Pro, ArcGIS Online, ESRI).

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time Off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program.
• On-demand digital course library for professional development.
• … and other local benefits!
  

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.