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Global Monitoring Analyst

Itiviti

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2-4 Years
2 months ago
82 Viewed
1 Applied

Job Description

At Broadridge, we have built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are looking to hire an energetic and innovative individual to join the Global Monitoring Team. The Global Monitoring Analyst is responsible for proactive monitoring, along with managing and escalating incidents. He/she will be responsible for initial troubleshooting and resolution of incidents, as applicable. He/she will interface with network/systems/application engineers and vendors to resolve issues. He/she will also interact with customers to resolve connectivity issues.

The Global Monitoring Analyst needs to have good troubleshooting skills and a good understanding of systems and networks. Along with his/her technical skills, diligence and attention to details are also key. He/she must have the ability to multi-task and prioritize work accordingly. He/she must be eager and quick to learn and is a good communicator. Lastly, he/she must have a good sense of customer service.

The infrastructure itself represents a motivating challenge: Windows platforms spread across more than 500 physical servers hosting 1,500 VM's located in 4 data centers worldwide. The system infrastructure consists of multiple server platforms and NAS storage.

Responsibilities Include

  • Proactive monitoring of applications, networks, and systems with a sense of urgency when issues arise
  • Analyze and troubleshoot application events and escalate incidents accordingly
  • Analyze and troubleshoot network communication failures/bottlenecks and escalate incidents accordingly
  • Analyze and troubleshoot system-related events and escalate incidents accordingly
  • Monitor security events and properly identify them for mitigation or silencing as false positive
  • Communicate with level 2 engineers as well as vendors to prevent/resolve an issue
  • Own and manage Global Monitoring incidents from creation to resolution with thorough documentation
  • Tests/maintenance with vendors and client
  • Participate in a 24x7 schedule
  • Participate in the continuous improvement process for refining the architecture, performance, and scalability to improve the quality and uptime of the environment
  • Develop and enhance system policies, procedures, and controls
  • Ensure adherence to Information Security guidelines
  • Collaborate with international clients and global internal teams

Technologies Integral To Our Operating Environments Include

  • Microsoft Windows 2019/2022
  • Automation and deployment tools
  • Virtual IP management
  • Networking devices: Cisco, Arista
  • Server hardware platforms: Dell / HP / Cisco UCS
  • Virtualization Hypervisors: VMware, Ovirt, RedHat KVM
  • SAN/NAS Storage (e.g., EMC, Hitachi, NetApp)
  • Monitoring tools (e.g., WPA, WPR, Nagios, ITRS, Spectrum, CheckMK, etc.)

Requirements

  • Bachelor's degree or equivalent experience
  • (MCP) Microsoft Certified Professional certification is preferred
  • Minimum of 2 years professional experience in a technical support or similar role
  • Very strong problem-solving skills, with proven ability to analyze, determine root cause and resolution of complex problems
  • Good analytical skills with the ability to thrive in a fast-paced environment while working independently or in a team environment
  • Experience working directly with customers and vendors
  • Experience supporting WAN/MAN/LAN networks
  • Experience with Windows or RHEL Linux
  • Exceptional technical and non-technical communication skills (written and verbal)
  • Strong troubleshooting and analytical skills and ability to collate and interpret data from various sources
  • Ability to assess and prioritize faults and respond or escalate accordingly
  • Capable of multi-tasking and good time management
  • Strong follow-through and initiative to stay with issues until they are resolved
  • Follow established guidelines, policies, and procedures
  • Ability to work on own initiative and without supervision
  • Willing to learn and develop new skills
  • Able to work flexible hours (including nights and weekends) if needed
  • Motivated, hardworking, and exceptional attention to detail
  • Strong interpersonal and written / verbal communication skills
  • Financial Services industry experience is a plus
  • Experience with Cloud Computing (AWS) is a plus

Working Shift: Rotating shift of 24x7 schedule

Broadridge Financial Solutions (NYSE: BR), a global Fintech leader with $5 billion in revenues, provides the critical infrastructure that powers investing, corporate governance, and communications to enable better financial lives.

Itiviti was acquired by Broadridge in May 2021 and is now Broadridge Trading and Connectivity Solutions. Our combined offering enables simplification and streamlining of all front office, middle office, and post-trade functions powering connectivity and multi-asset trading across global markets.
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