General Manager - Quality

15-25 years
1500000 - 2000000 INR
5 months ago 196 Applied
certified job
Job Description

Job description

General Manager Quality.

- Create and Drive Process Excellence Roadmap & Projects & help Client organizations realize business objectives by driving Process Improvements, Analytics and other levers.

- Work closely with internal stakeholders and Client contacts to develop, co-create and lead their change journey across multiple accounts.

- Coach and Mentor process excellence experts to deliver on contractual and non-contractual Improvement commitments.

- Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations

- Manage Quality team to deliver on client expectations of process effectiveness

- Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation

- Take responsibility for project activities including work estimation, planning, stakeholder management and project quality

- Skilled in due diligence exercises and identifying, analysing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization

- Drive Quality Net Savings in the vertical.

- Drive VOC actionable across the team and maintain / improve scores.

- Contribute and present in client/customer reviews/meetings.

- Creating various approaches, negotiating and fostering relationships with internal and external partners


- Lean Six Sigma Black Belt certification preferred but not mandatory.
- Relevant work experience with leading BPM/BPO organizations
- Graduate/Post-Graduate
- Business acumen and strong result orientation
- Excellent communication and project management skills
- Ability to create powerful presentations, business cases and white papers
- Very resilient and lateral thinking capability
- Strong stake holder and relationship management skills and dealing with senior executives
- Highly self-motivated, proactive and eager to develop new capabilities in evolving role


Lean Six Sigma Black Belt certification
Process Excellence Quality


Post Graduate Programme in Management for Executives (PGPX)

About Conneqt Business Solutions Established in 2004, Established in 2004,

Conneqt headquartered in Bangalore is India’s leading Digital IT & BPM services provider, and a subsidiary of Quess Corp (BSE: 539978, NSE: QUESS). At Conneqt we strive to help our customers in growing revenues, enabling efficiencies, and enhancing customer experience across industries. With 22 delivery centers across India, we are among India’s Top 100 Best Workplaces in 2021. Top industry analyst Nelson Hall have ranked Conneqt amongst the top Customer Lifecycle Management & Business Process Management service providers in India. We leverage our 17 years of experience across 200 customers on business processes including Customer lifecycle management, Collections, Mid-office, Back office, and Shared Services along with our Digital competency centres around Digital Engineering, Automation, Platforms, Data & Analytics and Cloud powered by technology partnerships to help customers modernize and re-engineer their technology landscapes, optimize costs, identify value drivers, setup new operating models and drive digital transformation initiatives in an agile manner to deliver tangible business outcomes. Commitment towards continuous excellence and a customer-first approach forms the base of our values. With a team of 44500+ employees, ' We are a trusted partner for our customers in Growing Revenues, Enabling Efficiencies and Enhancing Experience'

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