General Manager

Key Responsibilities

Operations & Guest Experience

- Lead all hotel operations across rooms, front office, housekeeping, F&B, and support services.

- Ensure adherence to brand standards and deliver a consistent guest experience across all touchpoints.

- Monitor guest satisfaction and drive continuous improvement in service delivery.

- Ensure compliance with quality audits, health & safety, and local statutory requirements.

Commercial & Financial

- Drive revenue performance across rooms and ancillary revenue streams.

- Collaborate with revenue management and sales to optimize occupancy and ARR.

- Prepare and manage budgets, forecasts, and financial performance reports.

- Control costs while maintaining service quality and operational standards.

People & Culture

- Hire, train, and develop a strong hotel team aligned with organizational values.

- Foster a culture of accountability, guest focus, and continuous learning.

- Implement training modules and ensure employee engagement.

Stakeholder Management

- Serve as the face of the hotel in the local market, maintaining strong community and partner relationships.

- Work closely with corporate and ownership teams on strategy, reporting, and compliance.

- Act as custodian of brand values, ensuring all guest interactions reflect the hotel's positioning.

Qualifications & Skills

- Bachelor's degree in Hotel Management or related field; MBA preferred.

- 1012 years of progressive hospitality experience, with at least 35 years in a leadership role as Hotel Manager / GM.

- Proven track record in limited-service or midscale hotel operations, preferably with international brands.

- Strong understanding of efficiency-driven operations.

- Exceptional leadership, communication, and problem-solving skills.

- Financial acumen with experience in budgeting, forecasting, and P&L management.

- Guest-centric mindset with a passion for delivering consistent quality.