General Manager -Business & Operations

Key Responsibilities

1. Business Development

• Lead growth of apprenticeship programs (NAPS/NATS), B.Voc, D.Voc, ITI, and work-integrated models.
• Conduct market research to identify new sectors and enterprise opportunities.
• Build relationships with HR heads and key decision-makers to secure business partnerships.
• Manage sales pipeline and perform field visits to expand market reach.

2. Business Management

• Create and implement strategic plans to meet revenue and expansion goals.
• Identify new business verticals and manage client portfolios.
• Monitor market trends and align offerings to meet changing demands.

3. Operational Excellence

• Oversee day-to-day operations across staffing, outsourcing, and workforce deployment.
• Maintain strong stakeholder engagement with plant/unit heads or HR teams.
• Drive process improvements and ensure legal compliance across services.

4. Team Leadership

• Lead and mentor a team of executives, supervisors, and field staff.
• Cultivate a high-performance culture with a focus on accountability and innovation.
• Conduct regular performance reviews and team development initiatives.

5. Compliance & Reporting

• Ensure adherence to labor laws, regulatory norms, and apprenticeship frameworks.
• Prepare and present performance reports and operational dashboards to leadership.

6. Operational Coordination & Payroll Automation Support

• Collaborate with central teams to streamline payroll automation and manage deployed workforce operations.