Description
We are seeking a Front Office Executive to join our hotel team. The ideal candidate will be responsible for managing the front desk operations, ensuring a welcoming environment for guests, and providing exceptional service throughout their stay.
Responsibilities
- Greet and welcome guests upon arrival.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries and resolve complaints promptly.
- Maintain accurate records of guest information and payments.
- Coordinate with housekeeping and maintenance to ensure smooth operations.
- Assist with reservations and provide information about hotel amenities and services.
Skills and Qualifications
- Proficient in computer systems and hotel management software.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Customer service oriented with a friendly demeanor.
- Basic knowledge of hotel operations and front desk procedures.
