Position: Guest Service Associate (Front Office)
Department: Front Office
Experience: 1–3 years (Hotel Industry preferred)
Key Responsibilities:
- Welcome guests and handle check-ins, check-outs, and room assignments efficiently.
- Manage guest requests, inquiries, and complaints with professionalism and prompt resolution.
- Process reservations, room changes, billing, and payment transactions accurately.
- Coordinate with Housekeeping, Engineering, and other departments to ensure a seamless guest experience.
- Promote Marriott Bonvoy enrolments, room upgrades, and other hotel services.
- Maintain guest records and ensure compliance with hotel policies and brand standards.
- Deliver exceptional customer service while creating memorable guest experiences.
Requirements:
- 1–3 years of experience in Front Office operations in a hotel.
- Knowledge of OPERA/PMS is preferred.
- Excellent communication and interpersonal skills.
- Strong computer skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Willingness to work rotational shifts.
