JOB TITLE: Fraud Risk Management Analyst II
REPORTS TO: Director, Technical Support
DEPARTMENT : Payment Operations
LOCATION: Bangalore
MISSION
Serve as the early warning and initial layer of defense in preventing fraud within Alegeus's environment.Complete initial high-level analysis of alerts to accurately identify potentially fraudulent activity across Alegeus clients and consumers and act necessary to contain fraud, secure accounts, perform outreach (communicate with clients through tickets), to prevent losses. Reporting of cases and ultimately escalating to an FRM Analyst for enhanced handling/direction if further investigation/analysis is warranted. Reporting emerging observations and trends to the team for advanced research to determine if added fraud mitigation measures are necessary. Over time, this team will drive the execution of AI based rules and tooling as defined by the Fraud Data and Analysis Team.
RESPONSIBILITIES
- Monitor and act on the daily FRM alerts, ATO alerts, and tickets.
- Perform initial alert analysis (fraud alerts, ATO alerts, Sentinel alerts, and tickets) regarding actual and suspected fraud with referral to other FRM Analysts for further handling as defined.
- Take appropriate next steps in each alert: secure account, create ticket, update ticket with appropriate language regarding the alert, steps taken, and action needed by partner.
- Update WCA interactions screen with appropriate actions taken.
- Collaborate on new internal and external alert criteria.
- Respond to partner inquiries regarding alerts and action taken – respond with outreach, updates, account freezes/unfreezes and take appropriate action as necessary.
- Assist in analyzing fraud metrics to determine emerging trends.
- Take ownership of work and proactively engage in identifying opportunities for improvement.
- Provide support to ad hoc requests for alert reporting and data analysis.
EDUCATION/EXPERIENCE
- Bachelor's degree in a quantitative discipline is preferred (such as finance, economics, statistics, business, information systems or similar).
- 2+ years experience preferably in the financial services industry and/or in a technical role.
- Experience with Microsoft SQL Server Management Studio (SSMS)
- Strong analytical, critical thinking, and problem-solving skills.
- Advanced knowledge of Microsoft Excel.
- Proven success managing multiple projects with minimal guidance/supervision.
- Excellent written and oral communication skills.
- Experience with Data Mining and Business Intelligence tools, a plus.
- High degree of flexibility, creativity, and innovation.
- Aptitude for a high level of accuracy and attention to detail.
- Ability to work efficiently in a fast-paced, self-directed and team environments.
- Ability to interact on a variety of personal and professional levels.
- Ability to work independently and under pressure to meet strict deadlines.
VALUES (the How)
At Alegeus, equally important to the What (the individual performance goals that each employee commits to in support of the company's overall success) is the How (the framework of principles that guide how we work together to drive our business forward). Overall performance success will also consider individual delivery on our corporate values:
- People First. We pride ourselves in bringing talented people together and treating one another with care. This means we assume best intentions and trust and respect each other. We lift our colleagues up, celebrate diverse perspectives and accomplish more together.
- Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one. We take this connection to heart—it's the spark that drives collaboration across teams and inspires us to continuously raise the bar with the products and services we deliver.
- Always Advancing. We are driven by potential and relentlessly determined to achieve our goals. We thrive on the opportunity to get better every day and the thrill presented by new challenges. Our competitive edge lies in the clarity of our vision, confidence in the future and tenacity to deliver.
- Monitor and analyze fraud-related alerts
- Take immediate fraud-containment actions
- Escalate and communicate fraud cases effectively
