REQUIREMENT
- Diploma or Degree in Hotel Management / Hospitality Management from a recognized Institute
- Having 0-3 years of experience in a similar role
- Strong interpersonal skills with the ability to interact effectively with guests from diverse demographics
- Strong communication and presentation skills
- Ability to convey information clearly and professionally
- Highly organized with the ability to multitask, prioritize tasks and manage time efficiently
- Keen attention to detail and accuracy in completing tasks and maintaining records
- Ability to work flexible hours, including evenings, weekends, and holidays
DUTIES AND RESPONSIBILITIES:
- Provide excellent customer service by greeting guests, taking orders, and answering questions about menu items in a courteous manner
- Accurately record and enter guest orders into the POS (Point of Sale) system. Relay orders to kitchen staff and ensure timely delivery of food and beverages to guest.
- Prepare and serve a variety of beverages including coffee, tea, soft drinks, and alcoholic beverages.
- Set up tables with appropriate utensils, glassware, and condiments. Clear tables promptly after guests finish their meals and ensure cleanliness and tidiness of dining areas
- Suggest additional items or specials to enhance the guest's dining experience
- Work collaboratively with kitchen staff, and other team members to ensure efficient and smooth operations.
- Maintain cleanliness and hygiene standards in the dining area, kitchen, and serving stations.
- Follow food safety regulations and sanitation procedures to ensure a safe environment for both guests and staff.
- Address any guest concerns or complaints promptly and professionally. Take proactive steps to resolve issues and ensure guest satisfaction.
