- Handle a queue of financial support cases, prioritizing issues based on severity and customer impact
- Work through exciting problems, motivate change and implement solutions
- Handle time critical issues
- Build solid relationships with our customers
- Collaborate with Product Managers, Quality Assurance, and Development to determine solutions or workarounds
- Balance ownership of existing case load while troubleshooting newly discovered issues
- Maintain your knowledge of new functionality and compliance changes
- Maintain certifications and training as required for the role
- Get involved with initiatives, councils and projects that inspire your passion in support
- Use your energy, drive and resourcefulness to encourage, mentor and coach others throughout the company
- Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World)
Key Responsibilities:
Understand and support our customers in the following areas:
- Consolidations and Eliminations
- Currency Translations
- Reevaluation
- Roll Forward
- General Ledger Analysis
- Allocations
- Expenses
- Asset Management
- Core Financials Reporting
- Delivered Integrations
About You
Basic Qualifications
- 3 years of experience with SaaS Financial Enterprise software (eg. SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, Cornerstone or a similar application) in a support, implementation or consulting environment
- Confident communicator (verbally and in writing), who collaborates with business users and peers at all levels and varying technical abilities
- Basic knowledge or previous experience with Object Oriented Programming languages (e.g. Java, C++, Python, C#, Ruby, PHP, TypeScript, Kotlin, Swift or similar)
- Ability to read and analyze log files
- Basic knowledge of SQL syntax to read existing scripts and queries.
- Basic experience with api client (SoapUI, Test Studio, and/or Postman/Bruno)
Other Qualifications
- A strong level of familiarity with financial terminology and business processes relevant to the role
- Bachelors degree in Finance, Accounting or related field, or equivalent work experience
- Experience building internal and/or external facing documentation (KCS experience a plus)
- Previous experience with web service integrations that use SOAP, WSDL, XML is an advantage
- Previous experience performing in depth log analysis is an advantage
- Previous experience with health monitoring tools is an advantage
- Previous experience using and writing SQL basic queries is an advantage
