Field Audit Manager-Dealership

Role & responsibilities-

Achieving Dealer / Field visits as per the plan -

• Planning the monthly travel schedule for the assigned locations/dealerships
• Meeting the FEs/ BDMs and checking for their adherence to Co's policies & processes
• Check FEs awareness about various products and schemes of Co.
• Meeting the Dealership supervisors and gathering information as per the audit checklist and obtaining their feedback
• Customer visits as when required in case of fraud investigation, complaints etc.,
• Submitting the field audit reports within the prescribed timelines
• Maintaining highest ethical standards and integrity

Relationship with internal & external Stakeholders:

• Maintain strong professional relationships with the Regional Business / Collection / Credit Teams
• Develop relationships with dealer staff and provide them with awareness about Co. policies & processes.

Skills and Competencies:

• 3-6 years of overall Branch Audit, Fraud investigation or Auto sales experience in Banks/NBFCs
• Knowledge of Auto loan / retail lending business
• Audit / Investigation skills Interpersonal skills
• Communication skills
• Report Writing Skills
• Negotiation and influencing skills
• Analytical Thinking

KPIs -

Traveling and visiting Dealerships as per the plan

Ensuring implementation of BDM checklist

Conducting field level checks and submitting reports on time

Conducting fraud investigations as and when required

Vendor visits as per Corporate office instructions