Female Team Lead

Company Description

Spark Point Abroad specializes in guiding students toward education and career opportunities in Germany, with a focus on both higher education and vocational pathways. The organization supports applicants in securing admission to public universities with low or no tuition fees, offering assistance from course selection to application strategy. It also provides structured guidance for Germany's dual Ausbildung programs, helping students navigate eligibility, applications, and preparation in high-demand sectors. In addition, Spark Point Abroad offers practical, skill-focused training to help students secure internships and entry-level jobs, emphasizing real-world tasks, industry expectations, and interview readiness. The team is committed to preparing students not only for successful applications but also for meaningful, long-term career growth.

Role Description

The Team Lead will oversee a student-facing and operations-focused team, ensuring that counseling, application support, and training services are delivered effectively and consistently. Day-to-day responsibilities include supervising team members, setting and tracking performance goals, coordinating workflows, and ensuring high-quality guidance for students pursuing higher education, Ausbildung programs, internships, and jobs in Germany. The role involves regular interaction with students and families, resolving escalations, improving processes, and collaborating with management to align team activities with organizational objectives. The Team Lead will also contribute to training design, documentation, and reporting for continuous improvement. This is a full-time, on-site role based in Indore.

Qualifications

• Strong leadership, team management, and people development skills, with the ability to motivate, coach, and evaluate team members effectively.
• Excellent communication, interpersonal, and conflict-resolution abilities for engaging with students, families, and internal stakeholders.
• Solid organizational, planning, and time-management skills to handle multiple cases, deadlines, and operational priorities.
• Experience in student counseling, education consulting, or career guidance, ideally with exposure to international education pathways.
• Analytical and problem-solving skills for handling escalations, monitoring performance data, and implementing process improvements.
• Comfort with digital tools, CRM or case-management systems, and basic office software for documentation, reporting, and coordination.
• Bachelor's degree in any discipline; a background in education, management, or social sciences is an advantage.
• Ability to work on-site in Indore, maintain professional conduct