Job Description
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Dcouvrez votre prochaine opportunit au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunits innovantes, dcouvrez notre culture enrichissante et travaillez avec des quipes talentueuses qui vous poussent vous dvelopper chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnes dotes d'une combinaison unique de comptences. Si vous avez les qualits, de la motivation, de l'autonomie ou le leadership pour diriger des quipes, il existe des postes adapts vos aspirations et vos comptences d'aujourd'hui et de demain.
Job Summary
Fiche de poste :
The Europe Suspense Billing Auditor will be responsible for daily/weekly/monthly tasks to be performed within the agreed deadlines. The position requires a thorough understanding of the Europe Suspense Billing process and will need to coordinate with the offshore team to complete all the tasks which are within scope of the Pune team. He/she will be responsible for validating/approving adjustments in the system and providing inputs to improve overall process deliverables. He/she must responsibly coordinate and work together in a team.
Key Accountabilities
Ad hoc billing requests from offshore sites
Researches customers shipping information to determine the root cause of discrepancy.
When cause of discrepancy is identified, problem solving and analysis skills will be used to determine appropriate course of action.
Detailed emails may be required for proper documentation
Internal Audits
Use of various software packages may be needed for processing of adjustments for invoices
Proactive follow up with internal and external customers may be needed to eliminate future discrepancies.
Process corrections timely and accurately utilizing proper methods.
Must meet above minimum acceptable requirements for both quantity and quality elements on a consistent basis.
Calculate and process large and complex adjustments with appropriate reasoning and research skills.
Skills Necessary
Excellent written and verbal communication skills.
Excellent interpersonal skills.
Analytical and problem solving skills.
Must possess advanced reasoning and research skills.
Decision making skills.
Excellent typing speed for data entry.
Must be customer focused.
Need to comprehend and cater to respective email requests accordingly.
Eye for detail and must meet stiff deadlines.
Have an excellent attendance track record.
Self-driven.
Influence and persuasion skills.
Strong customer orientation to understand customer services issues.
Knowledge of MS Office.
Type De Contrat
Temporaire
Chez UPS, galit des chances, traitement quitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachs.
