At L&T Realty, Presales is about managing leads from various sources and generating walk-ins at various real estate projects of the organisation.
- To lead a team of about 20 in-house pre-sales team members approx. to generate quality walk-ins across various projects.
- To improve lead management processes, TATs, and device policies for enabling max lead conversion, increase revenues of PreSales and contribute to min. 20%+ to the overall business or as discussed with top management.
- To assign targets for various team members, monitor their performance, and ensure that all of them achieve targets.
- To monitor the quality of various activities/processes followed.
- To know and understand the mediums/systems/technologies used by other industries to manage leads and adopt best practices in the organization.
- To prepare dashboards for the consumption of top management Functional Mandate & KRAs of Pre-sales manager: Functional Mandate KRA / Success Measures - To generate higher walk-ins from all types of leads - To cross-use leads for various projects - To set up processes and systems to effectively originate and service the leads.
- Ensure to keep records of calls made, coordinate with presales agents and sales team, and update lead information in the CRM.
- Coordinate with Sales teams to be updated on Sales progress, pricing, inventory availability, etc and cascade the info to team members for them to adhere.
- Periodic Call Quality Analysis – Improve Quality of Calls/Discussions with prospects
Requirements: -
- Very good analytical skills
- Proactive Approach is a must,
- Team management abilities
- 5+ years of team handling experience in PreSales/Tele calling (Real estate/Aviation/Hospitality)
- MIS Knowledge and MS Office Knowledge is mandatory.
- Must have information about Cloud Telephony (Diallers) and CRM (preferably Salesforce).
Minimum qualification: - Graduate or above.
