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Executive Operations

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Fresher
4 months ago
60 Viewed
1 Applied

Job Description

We are seeking individuals for an opportunity at Radhakrishna Foodland Private Limited.

Primary Duties

  • Engage with customer departments to meet SLA and KPI standards
  • Handle escalated customer inquiries and complaints
  • Manage customer inquiries through various channels
  • Provide guidance on handling difficult customer situations

Process Improvement

  • Review and enhance customer service processes and procedures
  • Identify and implement solutions to streamline workflows

Performance Metrics

  • Develop and track key performance indicators (KPIs)

Report Preparation

  • Prepare various timely reports including On-time, Issue, Short supply, Octroi & Sales Tax summary, Invoices & monthly Sales, Monthly KPI / MIS, Fast track inc. budget/non Budget, Monthly saving, and Trip Report analysis
  • Generate reports and analyze data to identify trends and areas for improvement

Cross-Functional Collaboration

  • Collaborate with other departments to address customer needs and concerns
  • Share customer insights and feedback with relevant teams

Budget Management

  • Manage the customer service budget

Quality Assurance

  • Implement quality assurance programs
  • Conduct regular quality assessments of customer interactions

Compliance

  • Ensure team adherence to all relevant regulations and company policies

Training And Development

  • Conduct training sessions for team members
  • Keep the team updated on product knowledge and service policies

Skills: customer service,training,budget management,kpi
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Last Updated: 19-06-2024 02:36:45 PM
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