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0-2 Years
4 months ago
54 Viewed
0 Applied

Job Description

We are hiring for our client - Radhakrishna Foodland Private Limited.

  • Customer Interaction:

Responsible for close coordination with the customer departments and achieving SLA and KPI as agreed with the customer

  • Handle escalated customer inquiries and complaints to ensure satisfactory resolutions.
  • Monitor and respond to customer inquiries through various communication channels (phone,email, chat, social media, etc.).
  • Provide guidance to representatives on handling difficult customer situations.
  • Process Improvement:
  • Continuously review and improve customer service processes and procedures to enhance efficiency and effectiveness.
  • Identify bottlenecks and implement solutions to streamline workflows.
  • Performance Metrics:
  • Develop and track key performance indicators (KPIs) to measure the team's performance and the quality of service provided.

Ensure Timely Preparation Of The Following Reports

i. On-time Report

ii. Issue Report

iii. Short supply Report

iv. Octroi & Sales Tax summary Report

v. Invoices & monthly Sales report

vi. Monthly KPI / MIS Report

vii. Preparation of Fast track Report inc. budget/non Budget

viii. Preparation monthly saving Report

ix. Trip Report analysis

Generate reports and analyse data to identify trends and areas for improvement.

  • Cross-Functional Collaboration:
  • Collaborate with other departments (Operation, Quality, a logistics etc.) to address customer needs and concerns.
  • Share customer insights and feedback with relevant teams to drive product/service Improvements.
  • Budget Management:
  • Manage the customer service budget, including staffing, training, and technology expenses.
  • Quality Assurance:
  • Implement quality assurance programs to ensure consistent and high-quality service delivery.
  • Conduct regular quality assessments of customer interactions.
  • Compliance:

Ensure that the team adheres to all relevant regulations and company policiesSkills: customer service,training,budget management,kpi

  • Training and Development:
  • Conduct training sessions for new and existing team members.
  • Keep the team updated on product knowledge and service policies.
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Last Updated: 19-06-2024 02:36:48 PM
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