Search by job, company or skills

Latest Jobs, Job Vacancies, Recruitment - foundit Formerly Monster. Search 500,000 + Jobs openings . Apply online IT, Sales, Banking, Fresher, Walk-ins, Part time, Govt jobs, etc. on foundit Formerly Monster. Post your resume now!.

Executive - Customer Support

ST Courier


    Job Description

    More Info

    Recruiter Info

0-2 Years
a month ago
56 Viewed
1 Applied

Job Description

ST Courier is looking for Executive - Customer Support to join our dynamic team and embark on a rewarding career journey. Team Leadership: Leading and managing a team of customer support representatives, setting performance goals, providing guidance, and conducting regular coaching and training.

Customer Relationship Management: Building strong relationships with customers, addressing their inquiries, concerns, and feedback, and ensuring prompt and effective issue resolution.

Service Quality: Monitoring and maintaining high service quality standards, ensuring that customer interactions are handled professionally, courteously, and in line with company policies.

Strategic Planning: Developing strategies and initiatives to enhance the overall customer support experience, streamline processes, and improve efficiency.

Performance Metrics: Tracking and analyzing key performance indicators (KPIs) related to customer support, such as response times, resolution rates, customer satisfaction scores, and more.

Process Improvement: Identifying opportunities for process improvement within the customer support workflow and implementing changes to enhance operational efficiency.

Training and Development: Providing ongoing training and professional development opportunities for customer support staff to improve their skills and knowledge.

Similar Jobs

Customer Support Executive

Company Name Confidential

Customer Support Executive

Company Name Confidential
Last Updated: 22-05-2024 07:01:56 PM
Home Jobs in Chennai Executive - Customer Support
Beware of Scammers

We don’t charge money for job offers