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Executive - Customer Support

ST Courier

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0-2 Years
a month ago
56 Viewed
1 Applied

Job Description

ST Courier is looking for Executive - Customer Support to join our dynamic team and embark on a rewarding career journey. Team Leadership: Leading and managing a team of customer support representatives, setting performance goals, providing guidance, and conducting regular coaching and training.

Customer Relationship Management: Building strong relationships with customers, addressing their inquiries, concerns, and feedback, and ensuring prompt and effective issue resolution.

Service Quality: Monitoring and maintaining high service quality standards, ensuring that customer interactions are handled professionally, courteously, and in line with company policies.

Strategic Planning: Developing strategies and initiatives to enhance the overall customer support experience, streamline processes, and improve efficiency.

Performance Metrics: Tracking and analyzing key performance indicators (KPIs) related to customer support, such as response times, resolution rates, customer satisfaction scores, and more.

Process Improvement: Identifying opportunities for process improvement within the customer support workflow and implementing changes to enhance operational efficiency.

Training and Development: Providing ongoing training and professional development opportunities for customer support staff to improve their skills and knowledge.
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Last Updated: 22-05-2024 07:01:56 PM
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