Executive - Customer Service

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Job Summary (Brief overview on the scope of job responsibility):

. Assist supervisor for paper work&comma such as preparing&comma distributing and collecting back the handling kit.
. Distribute to and collect from the inspectors the inspection samples&comma issue quotations
. and reports to the client / factory.
. System maintenance such as IBMS&comma Summary report preparing.
. Attend to clients enquiries.

Interrelationships (Other key functional or communicational lines):

. Coordinate with local and overseas clients&comma factories and vendors.
. Coordinate with supervisors&comma Assistant Manager&comma Sub-Regional Manager - IAA for all job related activities.

Job Responsibility & Accountability (Key Roles&comma functions & accountability):
. Co-ordination with HK-office&comma Clients&comma Selling Office and Vendors for inspection.
. Receiving orders from CPSI HK as well as selling offices (Through IBMS) and collection of inspection reference details.
. Collection of inspection reference details.
. Coordinate with suppliers for scheduling inspections.
. Update the schedule data with job allocation for concerned inspector in respective region.
. Sample control and file keeping (log book maintenance).
. Inspection files preparation.
. Sending reports to client and follow up to match the TAT.
. Handling of IBMS for inspection related activities.
. Update all the weekly/monthly reports as per head office/other selling office requirements.
. Invoice preparation.
. Support the Sub-Regional Manager - IAA and supervisor for any other job as required.

Required Skills & Qualification:-

. Graduate or above in any discipline.
. Good command of English&comma both oral and written.

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