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EXL

Executive-Back-End/ Non Voice / Customer Service -Email

EXL
Noida, India
Fresher
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  • Posted 5 days ago
  • Be among the first 20 applicants
Early Applicant

Job Description

  • First-time resolution and accuracy (QM score on or above target)
  • Customer satisfaction (CSAT score on or above target)
  • Efficiency in dealing with customer queries (AHT number on or above target)
  • Keeping customer's data secure (DPA score on or above target)
  • Attaining customer sentiment (Call close % on or above target)
  • Demonstrating behaviours in-line with our Thames Values
  • Process compliance and adherence to our policies
  • Adherence to schedules outlined by planning teams
  • A Strong passion for customer service
  • Enthusiastic and a great team player
  • A positive can-do attitude
  • Ability to learn varied and sometimes complex processes across multiple systems
  • Excellent communication skills verbal and written
  • Problem solving abilities in customer-facing environment
  • Customer Service experience desirable
  • Identify and manage risk able to recognise and escalate as appropriate
  • Competent at using a PC and MS software

More Info

Job Type:
Permanent Job
Industry:
Other
Employment Type:
Full time

About Company

EXL

Job ID: 134108033

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Last Updated: 06-12-2025 07:25:01 PM
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