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Excellent Opportunity in International Inbound Voice Process

NTT Data Information Processing Services Private Limited

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1-5 Years
25 days ago
90 Viewed
125 Applied

Job Description

Description

Excellent Opportunity in International Inbound Voice Process

Responsibilities

  • Handling inbound calls from customers and resolving their queries
  • Providing excellent customer service and maintaining high customer satisfaction
  • Identifying and escalating issues to the appropriate department or team
  • Ensuring timely resolution of customer complaints
  • Maintaining accurate and detailed records of customer interactions
  • Following standard operating procedures and company policies
  • Adhering to quality and productivity standards

Skills and Qualifications

  • 1-5 years of experience in a similar role
  • Excellent communication skills in English (both verbal and written)
  • Good typing speed and computer skills
  • Ability to work in a fast-paced environment and handle high call volumes
  • Good problem-solving skills and ability to think on your feet
  • Customer-centric mindset and passion for delivering exceptional customer service
  • Ability to work in rotational shifts and weekends
  • Graduate in any discipline
EDUCATION
Doctor of Psychology (Psy. D./D. Psych.)Master of Health Science (MHSc)Master in Landscape ArchitectureMaster in Landscape ArchitectureMaster in Landscape ArchitectureDoctor of Psychology (Psy. D./D. Psych.)Master in Landscape ArchitectureDoctor of Psychology (Psy. D./D. Psych.)Master in Landscape ArchitectureMaster in Landscape ArchitectureMaster in Landscape ArchitectureDoctor of Psychology (Psy. D./D. Psych.)Master in Landscape ArchitectureMaster in Landscape ArchitectureDoctor of Psychology (Psy. D./D. Psych.)Bachelor in General Studies (BGS)Doctor of Psychology (Psy. D./D. Psych.)Doctor of Psychology (Psy. D./D. Psych.)Bachelor in General Studies (BGS)Doctor of Psychology (Psy. D./D. Psych.)Bachelor in General Studies (BGS)Master in Landscape ArchitectureMaster in Landscape ArchitectureDoctor of Psychology (Psy. D./D. Psych.)Doctor of Psychology (Psy. D./D. Psych.)Master in Landscape ArchitectureMaster in Landscape ArchitectureDoctor of MinistryMaster in Landscape ArchitectureMaster in Landscape ArchitectureBachelor in General Studies (BGS)Bachelor in General Studies (BGS)Master in Landscape ArchitectureMaster in Landscape ArchitectureDoctor of MinistryDoctor of Psychology (Psy. D./D. Psych.)Bachelor in General Studies (BGS)Bachelor in General Studies (BGS)Master in Landscape ArchitectureDoctor of Psychology (Psy. D./D. Psych.)Master of Health Science (MHSc)Bachelor in General Studies (BGS)Master in Landscape ArchitectureMaster in Landscape ArchitectureMaster of Health Science (MHSc)Master in Landscape ArchitectureMaster in Landscape Architecture
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NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world.
On April 1, 2024, NTT DATA and NTT Ltd. officially became NTT DATA, Inc., creating a $18 billion business comprising NTT DATA’s operations outside of Japan, with some 140,000 employees in more than 50 countries. In addition, Dimension Data in the Middle East and Africa rebrands to NTT DATA on this date. Together, we begin operating as one NTT DATA organization under the previously announced operating model and leadership teams.

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