We are looking for a dedicated IT Service Desk & Event Support Specialist to provide technical support across IT operations and high-profile events. This role combines hands-on IT troubleshooting with VIP and event technology support, ensuring seamless experiences for both our clients and event attendees across India.
Location : Mumbai | Rotational Shift
Key Responsibilities:
Service Desk Operations:
- Perform installations, maintenance, and repairs on desktops, laptops, tablets, and peripherals, primarily on-site.
- Configure and deploy operating systems (Windows 7/8/10/11) via SCCM or Ghost imaging, and manage data transfers.
- Troubleshoot productivity tools like MS Office, antivirus software, and other applications.
- Handle customer interactions, update/close tickets in ticketing systems, and deliver support at customer locations across India.
Event & VIP Support:
- Assist in planning, setup, and execution of live events, conferences, and VIP experiences.
- Monitor IT infrastructure during events, including network connectivity, AV systems, and other technology components.
- Provide high-touch technical support for VIP guests, speakers, and sponsors, ensuring flawless presentations and connectivity.
- Proactively anticipate and resolve technical issues for VIP attendees.
Event Documentation & Reporting:
- Document all technical issues, resolutions, and event feedback.
- Provide reports on technical support activities, equipment status, and incident management.
- Recommend improvements for future event technology setups based on learnings and feedback.
Collaboration & Communication:
- Work closely with event coordinators, production teams, and internal stakeholders for smooth event execution.
- Communicate effectively with internal teams and vendors to quickly resolve technical issues.
- Maintain professionalism when interacting with clients, event organizers, and VIPs.
Qualifications & Skills:
- Graduate with 38 years of experience in IT support, service desk, or event technology roles.
- Experience providing VIP-level support during events is a plus.
- Familiarity with AV systems, live streaming technology, and event network infrastructure.
- Strong troubleshooting skills for hardware, software, and network issues.
- Excellent customer service, multitasking, and communication skills.
- High attention to detail and organizational ability.
- Flexible to work 6-day rotational shifts (24x7 support).
Why Join Us:
This is a unique opportunity to combine IT expertise with live event operations, supporting high-profile events and VIPs across India. If you enjoy problem-solving under pressure and delivering exceptional customer experiences, we want to hear from you!
