Job Description
Responsibilities & Key Deliverables
Prevent generation of Customer Complaints ( escalation) and identify root cause for the escalation and take preventive action at Dealership. If Customer Concern is generated then Resolution within minimum possible time.
Ensure Vehicle delivery from Dealership with minimum TAT ( Turn Around Time),
M&M Service Guidelines implementation i.e. Manpower Availability & Training, Infrastructure , Tools , Equipment , Process at the respective Dealership, Do regular audit to identify GAPs and take action with Dealership for GAPs closure
To provide Technical Support for critical complaint on EVs where there is challenge from Dealership for resolution. Support on TARs raised by the dealership
To conduct OJTs ( On the Job Training )regarding field failures & their troubleshooting in respective dealerships & to nominate for different trainings held in Training Centre for developing EVs Competencies.
Key Account Manager for the Fleet Customer Assigned to EV CCM and ensure their satisfaction and building rapport / relationship, tracking of their vehicle in dealership , to conduct Service Camps and Onsite Checkup through Dealers , to conduct training for Fleet manpower for their awareness on EVs , to conduct monthly meeting and resolve if any concern , to act as SPOC to respective fleet and provide all solution for their respective concern and need.
Experience
2-5 years
Industry Preferred
Automobile OEMs & Auto Ancillary
Qualifications
General Requirements
