Enterprise Account Manager

6-8 years
6 days ago
Job Description

Roles and Responsibilities:

  • Manage a strong portfolio of our Enterprise Customer Base and provide strategic guidance to help them achieve their business objectives.
  • Work collaboratively with cross-functional teams, including sales, marketing, product, and engineering to deliver solutions that meet our customer's needs
  • Identify opportunities for upselling and cross-selling to existing customers across C-suite level
  • Develop and execute account plans that align with the client's objectives
  • Conduct regular business reviews with clients to track progress against objectives and ensure their ongoing satisfaction
  • Contract Negotiation & deal closing to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts.
  • Assist with challenging client requests or issue escalations as needed

Skills Required:

  • Bachelor's/Master's Degree from a reputed institute with solid experience of 6+ years in Enterprise Account Management
  • Proven work experience as an Enterprise Account Manager, Customer Success Manager, Sales Account Manager or relevant role
  • Proven track record of managing client relationships and delivering exceptional service
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Experience with SaaS or enterprises based products would be great, specially with Conversational AI space
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Solid experience with CRM software and MS Office (particularly MS Excel)
  • Excellent listening, negotiation and presentation abilities
  • Strong communication and interpersonal skills
  • Excellent organizational and time management skills
  • Ability to work independently and as part of a team
  • Ability to work in a fast-paced, dynamic environment
  • Strong problem-solving skills and the ability to think creatively
  • Willingness to travel as needed to meet with clients.

Hiring Location: Sector 125, Noida

Work Mode: Onsite




Conversational AI
Customer Success Management
Job Source: rezo.kekahire.com