Enterprise Account Manager

Roles and Responsibilities:

• Manage a strong portfolio of our Enterprise Customer Base and provide strategic guidance to help them achieve their business objectives.
• Work collaboratively with cross-functional teams, including sales, marketing, product, and engineering to deliver solutions that meet our customer's needs
• Identify opportunities for upselling and cross-selling to existing customers across C-suite level
• Develop and execute account plans that align with the client's objectives
• Conduct regular business reviews with clients to track progress against objectives and ensure their ongoing satisfaction
• Contract Negotiation & deal closing to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts.
• Assist with challenging client requests or issue escalations as needed

Skills Required:

• Bachelor's/Master's Degree from a reputed institute with solid experience of 6+ years in Enterprise Account Management
• Proven work experience as an Enterprise Account Manager, Customer Success Manager, Sales Account Manager or relevant role
• Proven track record of managing client relationships and delivering exceptional service
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Experience with SaaS or enterprises based products would be great, specially with Conversational AI space
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Excellent listening, negotiation and presentation abilities
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Ability to work independently and as part of a team
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving skills and the ability to think creatively
• Willingness to travel as needed to meet with clients.

Hiring Location: Sector 125, Noida

Work Mode: Onsite