Your role will provide scheduling guidance, approvals to proceed with implementation, orchestrate and lead the service provisioning process and ensure a quality handoff of the service to the customer and the Network Operations team. As a Provisioning Engineer you will represent the Services Provisioning team in Service Delivery meetings and work across the organization on quality and optimization initiatives.
As a qualified individual with a diverse background, experience, values, and strong work ethic, you will work in alignment with corporate guidance and goals to perform service fulfillment. You will work closely with the Customer Solutions Engineering team to ensure customer requirements are clear and meet customer expectations as part of the pre-sales and service fulfillment process. You will be responsible for the delivery of service and product offerings across Broadband, Media, Mobility, and Government sectors.
What you will do
Provision service product offerings with emphasis on delivering on customer set expectation and satisfaction
Reserve and allocate network resources for customer service consumption
Validate the appropriate configuration for satellite modems at Intelsat teleports and at customer sites
Create and populate the Service Record which documents the as-built service
Collaborate with the Customer Solutions Engineering team to establish initial service requirements for new service activations.
Collaborate with other Engineering support teams and Operations teams to determine and establish clean hand-offs to their respective groups.
Review and validate Service Orders and associated documents for accuracy as well as validating the proper hardware/capacity required to support new standard services
Collaborate with Engineering and Planning teams to develop the initial designs, drawings, and cost estimates that address customer technical requirements for new services.
Continuously monitor the status of all open projects during the pre-sales cycle through communication with the Customer Solutions Engineering and/or Product teams and make design modifications when changes to the initial scope have been made.
Assist with continuous improvements by updating process and procedures necessary to improve interfaces between Service Delivery stakeholders
Your required experience/skills (Basic/minimum requirements needed to perform the role)
Must have an Associate Degree in Computer Science, Electrical Engineering, Electronics Engineering Technology or a related field, or an equivalent blend of work experience and educational training OR a CCNA equivalent.
One year of hands-on experience, with specific emphasis on satellite communications, RF theory, and Network Broadband Platforms such as iDirect, Gilat, and Newtec
Knowledge of RF (C Band, Ku band), IF, L-Band and RF systems and teleport technologies is highly desired.
Intermediate working knowledge of TCP, UDP and application layer protocols which includes knowledge of IPv4 addressing/sub-netting, routing, application layer protocols, as well as exposure to routing protocols such as RIPv2, BGP, ISIS, and OSPF/OFPSv3
Some experience using Linux, RedHat, Ubuntu
Some experience in translating service requirements into a logical service design based on standard design packages is desirable.
Some experience translating complex technical requirements into a logical system design
Your success in this role will look like:
Adaptability, creative thinking, team player, openness, culture champion with experience fostering inclusive work environments, embracing diverse thinking and styles, positive attitude
Effective verbal and written communication skills
It would be nice if you had:
Strong analytical skills, including the ability to develop and manipulate moderately complex spreadsheets and efficiently utilize internal software applications such as SharePoint
IP Networking or RF VSAT Certifications
Knowledge of various Modulation and Coding schemes for DVB-S, DVB-S2 and DVB-S2X
How we support you:
Hybrid work environment offering up to two days per week work from home (for eligible positions)
Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!
These benefits are designed to support your overall well-being and help you succeed in your role.
Our D&I Commitment
We're committed to fostering a culture and environment of diversity, inclusion and respect a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status, sexual orientation, gender identity or any other characteristic protected by applicable law.
While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration, if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements, we encourage you to apply. Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match.
As the foundational architects of satellite technology, Intelsat applies our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners.
At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.
Intelsat is subject to regulation by certain U.S. Government national security agencies, which require that we collect and share certain Personally Identifiable Information (PII) with the U.S. Government to obtain permission to employ non-U.S. persons in certain roles. If selected for a role at Intelsat, we may collect and share your PII for these purposes.
Intelsat is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled
