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Ericsson

Engineer- IP

Ericsson
Early Applicant
  • 3 months ago
  • Be among the first 50 applicants
Exp: 5-8 Years
  • Full time
Noida, India
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Job Description

  • Actively Supervising of ITSM Ticket queues to maintain MTTR.
  • Analytical skills like logical thinking, Problem solving handling assignments are mandatory.
  • Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
  • First point of contact for support of any alarm/event/KPI related issues.
  • Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
  • Ensure timely restoration of Services maintain MTTR for good customer experience high Service availability to maintain Service Level Agreement (SLA).
  • Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
  • Node health checks and backups trouble-shoot the deviation identified.
  • Sharing details for MIR CSR to respective teams.
  • End to End Network Understanding.
The skills you bring:

  • Good knowledge in IP Networking Protocols like OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, BFD.

  • Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
  • Telecom knowledge (2G, 3G, 4G Service Flow Interfaces).
  • Product/Vendor knowledge on Ericsson/ Nokia / Cisco / Juniper/Huawei/F5 (At least any two).
  • Good Communication trouble-shooting skills.
  • 5-8 years of relevant in IP Domain.

Industry:Other

Function:technology

Job ID: 83540263

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Ericsson
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Last Updated: 24-07-2024 09:23:35 AM
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