We are expanding our team and looking for smart individuals to join our Banking process in operations - customer escalations team.
Required Candidate profile- - Dynamic personality - Excellent communication and written English skills. - Work from office (Location Noida Sec 128). - Candidates from Banking or fintech Industry are only recommended to apply.
Job Location - Noida, Sector - 128
Qualification and skill-set required- - Minimum 1 year experience in handling customer escalations for a banking/fintech process Social Media Escalations/NODAL/PNO/HIGHER Level Escalations/Email Support Domain. - Knowledge of banking terms and understanding of user sentiments is preferable. - Proficient in Written English, should be able to come up with immediate creative responses. - Experience in handling email grievances/queries would be an advantage - Bachelors /Master's degree in any stream.
Job Profile- - Addressing customer queries at the correct authorization level. - Replying back to the queries of the customer through email or on social media channels. - Making sure that the guidelines on customer follow ups across social media platforms/ emails and ensure customer queries are resolved within defined turn around time. - Making sure to meet and exceed escalation committed service levels.
Skills required- - Good communication and written English skills. - Good comprehension skills. - Team player with collaborative approach. - Positive and zeal to perform and achieve goals.
Bachelor of Arts (B.A)Bachelor of Architecture (B.Arch)Bachelor of Business Administration (B.B.A)Bachelor Of Computer Application (B.C.A)Bachelor of Commerce (B.Com)Bachelor of Dental Surgery (B.D.S)Bachelor Of Technology (B.Tech/B.E)Bachelor of Education (B.Ed)Bachelor of Ayurvedic Medicine and Surgery (BAMS)Bachelor in Hotel Management (B.H.M)Bachelor of Homeopathic Medicine and Surgery (BHMS)Bachelors of Law (B.L/L.L.B)Bachelor Of Pharmacy (B.Pharm)Bachelor of Science (B.Sc)Bachelor of Social Work (B.S.W)Chartered Accountancy (C.A)Chartered Accountancy Inter (C.A Inter)
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We are a team of seasoned Marketing and Analytics folks who are passionate about providing you the best possible understanding of your consumer’s world. We ensure deep brand loyalty through customer service that leaves users feeling cared for and valued. All our services are backed by cutting-edge technology including AI tools that enable us to unearth deep insights from big data. We take pride in being a team with high integrity and dependability, specifically focusing on rigour in everything we do. We love taking on a great brand challenge and are energized by clients who involve us in thinking through their most difficult business problems. We are also addicted to coffee and conversations about brand journeys.
