EHR Ancillary

Job Title: Entry-Level Associate – EHR Ancillary Applications

Experience: 2+years

Location: Pan India (Remote)

Key Responsibilities

Ancillary Application Support

·      Support day-to-day operational and project-based activities for ancillary clinical applications integrated with Epic or Oracle Cerner EHR platforms (e.g., lab, imaging, pharmacy, perioperative, cardiology, or specialty clinical systems) under senior team guidance

·      Assist with application build, configuration, and maintenance, including system parameters, workflows, order integrations, interfaces, and user settings

·      Participate in workflow analysis to understand how ancillary systems support clinical and operational processes and how they integrate with the core EHR

Testing, Issue Resolution, and Optimization

·      Support application testing activities, including unit, integrated, and regression testing, using established test scripts and validation procedures

·      Assist with troubleshooting application issues, interface errors, workflow gaps, and end-user reported concerns; escalate issues appropriately

·      Support go-live, upgrade, and post-go-live stabilization activities, including issue tracking and resolution support

Collaboration and Documentation

·      Collaborate with cross-functional teams including EHR analysts, interface teams, technical infrastructure, reporting, and clinical stakeholders

·      Interface with third-party vendors and EHR platform representatives (e.g., Epic, Oracle Cerner, or ancillary system vendors) during troubleshooting or enhancement activities

·      Create and maintain application documentation such as build specifications, workflow diagrams, test scripts, and status reports

·      Participate in team and client meetings to communicate progress, risks, and upcoming milestones

Compliance and Security

·      Follow established data security, regulatory, and protected health information (PHI) standards when supporting clinical systems

Required Skills and Qualifications

·      Bachelor's degree in Information Technology, Computer Science, Health Informatics, Clinical Informatics, or a related field, or equivalent practical experience

·      2 years of experience in healthcare IT, enterprise IT, clinical systems support, or technical support roles

·      Foundational understanding of IT concepts such as applications, databases, interfaces, networking, or system workflows

·      Strong written and verbal communication skills

·      Ability to work effectively in a team-based, fast-paced project environment

·      Working knowledge of Microsoft Office tools (Excel, PowerPoint, Visio, SharePoint)

Preferred Qualifications

·      Exposure to Epic, Oracle Cerner, or other EHR platforms, or to ancillary clinical applications that integrate with EHRs

·      Internship or academic experience supporting healthcare systems, clinical workflows, or health IT projects

·      Familiarity with healthcare integration concepts (e.g., HL7, interfaces, interoperability)

·      Awareness of IT service management or delivery methodologies (Agile, ITIL, Lean, or similar)

·      Interest in pursuing EHR or ancillary application vendor training or certifications

Core Competencies

·      Strong curiosity and willingness to learn healthcare technology and clinical systems

·      Attention to detail and commitment to accurate system build and documentation

·      Ability to prioritize tasks, meet deadlines, and manage multiple workstreams

·      Collaborative mindset with the ability to work across technical and non-technical teams

·      Professional integrity and accountability when working with sensitive healthcare data