Why This Role Matters
This role ensures smooth day-to-day functioning of all online sales channels by owning marketplace operations,website execution,pricing control,and inventory health. Itis critical in preventing revenue leakage and driving operational efficiency.
What You Will Own
Marketplace Operations Management
- End-to-end handling of seller/vendor portals on Key Marketplace & Qcom platform
- Dailymonitoringoflistinghealth,suppressions,buybox,andperformancemetrics.
- Manage & coordinate end-to-end FBA/FBF FC shipments & dispatches for smoother operations on Key Marketplace & Qcom channels
- Ensure SLA compliance(dispatch ,cancellations return rates).
- Resolve operational escalations with indentified TAT.
Website Operations (D2C)
- Manageproductuploads,contentaccuracy,pricingupdates,andstocksynconbrand website.
- Ensureproductvisibility,correctcategorization,andbackendhygiene.
- Coordinate with tech team for issue resolution and updates.
- Monitor order flow and customer experience metrics.
Inventory Management
- Daily tracking of stock availability across marketplaces and website.
- Coordinate replenishment with warehouse/planning teams.
- Maintain high fill rate and prevent stock-outs.
- Monitor slow-moving and aging inventory.
- Align inventory for sale events and promotions.
Pricing &Margin Control
- Ensure real-time price updates across channels.
- Maintain pricing parity between marketplaces and website.
- Monitor competitor pricing and discount structures.
- Avoid margin leakages due to pricing errors.
Reporting &Process Control
- Publish daily/weekly/monthly MIS dashboards.
- Track KPIs such as:
- Inventory fill rate
- OOS%
- Cancellation & return%
- SLA adherence
- Pricing accuracy
- Identify operational gaps and implement corrective actions.
Cataloging
- Manage product uploads, content accuracy, pricing updates, and stock sync on Marketplace &Qcom channels
Key Result Areas
- Inventory availability>95%
- Zero critical pricing errors
- SLA adherence>98%
- Reduced cancellations &returns
- Clean, suppression-free catalog
- Seamless sale event readiness
What Success Looks Like
- No revenue loss due to stock-outs or listing issues
- Accurate and synchronized pricing across channels
- Smooth campaign execution without last-minute fire fighting
- Strong process discipline and documentation
Who Thrives in This Role
- 3–6yearsine-commerce operations/marketplace management.
- Hands-on experience with seller central/vendorcentral&D2Cbackend.
- Strong Excel& data tracking capability.
- Highly detail-oriented and process-driven.
- Ability to manage large SKU volumes with precision.
