OVERVIEW
The Director of Technology role blends strategic leadership with hands-on execution, driving the full tech and product vision while ensuring excellence across digital platforms. It suits someone who thrives in fast-growing environments, can build scalable systems, and leads teams effectively. The position oversees engineering and product teams and aligns them with the organizations growth plans.
ROLE & RESPONSIBILITIES
- Define and own the tech and product vision aligned with organizations mission, market needs and business goals.
- Architect and scale secure, user-centric web and mobile platforms to expand welfare access.
- Lead cross-functional teams across product, design, UX and engineering, fostering a high-performance, innovation-driven culture.
- Drive agile roadmaps with rapid iteration, ensuring responsiveness to user feedback and policy shifts.
- Implement best-in-class development practices, CI/CD, cloud infrastructure and platform security.
- Oversee scalable data architecture, ethical data use and actionable analytics.
- Collaborate with government, operations and fundraising teams to drive product-market fit.
- Stay ahead of general tech and AI trends to inform strategic decisions and product evolution.
- Partner closely with the CTO to shape organizational strategy with a strong tech-product lens.
SKILLS & EXPERTISE
- Proven track record of aligning tech with mission-driven outcomes.
- Deep experience in building scalable, interoperable digital tools in low-resource, high-impact settings.
- Strong leadership in product strategy, UX for marginalized users and engineering execution.
- Hands-on with cloud, microservices, DevOps, agile and secure system design.
- Adept at identifying inefficiencies and deploying tech to enhance service delivery and beneficiary impact.
BEHAVIOURAL COMPENTENCIES & VALUES
- Entrepreneurial Energy: Own your time and resources to deliver solutions
- Dealing with Ambiguity: Grace under pressure, progressive elaboration
- Growth Mindset: Every experience is an opportunity for growth
- Collaboration: Build productive partnerships with both internal and external stakeholders
- Proven experience in building and scaling building and scaling digital platforms aimed at social impact
- Demonstrated success in strategic planning, cross-functional leadership and stakeholder engagement at national or state levels
- Experience mentoring high-performing technical teams while fostering inclusive, values-aligned growth environments
