Director-Consulting (Delivery Oracle EBS HRMS Techno-Functional)

5-15 years
a month ago
Job Description

Job Description

This role is purely for Oracle EBS HRMS/GlobalHR/CoreHR/Payroll (Architect leve)

The Professional Services Director has a frontline management role with two primary responsibilities:

  • Services Delivery and Personnel Management- Responsible for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders.
  • Performance Management - Responsible for the management of consulting personnel, which would include participation in staffing decisions, performance reviews, and career development support.
  • The ideal candidate should be a strong any of Oracle Apps HRMS / CoreHR / Payroll / GlobalHR, Techno-Functional, should be strong in EBS/Fusion/PeopleSoft/Worday

Essential Duties And Responsibilities

  • Design and Develop project scope, priorities, deadlines, and deliverable schedules.
  • Monitor and analyze service delivery metrics and trends to identify areas for improvement and optimize processes.
  • Develop and implement service delivery strategies to meet client needs and expectations.
  • Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure and evaluate service delivery performance.
  • Work closely with clients, manage overall coordination from planning through implementation.
  • Ensures successful delivery of consulting services, through effective Client Engagement and Management programs.
  • Collaborate with cross-functional teams, including sales, operations, and IT, to ensure alignment and coordination in service delivery efforts.
  • Manage escalations and resolve complex service delivery issues in a timely manner.
  • Create project charters and project plans and budget. Manage and monitor project budgets and expenditures.
  • Prepare and present reports, updates, and recommendations to senior management on service delivery performance and initiatives.
  • Contribute to proposals, project expansion, and business development call.
  • Stay informed about industry trends, best practices, and emerging technologies related to service delivery.
  • Lead, mentor, and manage a team of service delivery managers and specialists, and coach staff on projects and assess performance for engagement and year-end reviews.
  • Facilitate resource requirements analysis and scheduling, including estimated project work effort for both client and consulting resources.
  • Guide business, technical and 3rd party solution provider resources.
  • Monitoring project activities ensuring the quality and integrity of the information is intact.

Required Skills

  • 15+ Years of total experience. 5+ Years of Project Management experience.
  • Prior experience with Oracle EBS and Business Intelligence is a must.
  • Ability to work across a broad range of business and IT-related subject-matter areas with sensitivity to global impact.
  • Exceptional client service and communication skills with a demonstrated ability to develop and maintain outstanding client relationships.
  • Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced interactive, results-based team environment.
  • Strong management, recruiting, training, coaching, and mentoring skills, coupled with excellent written, interpersonal, and presentation skills.

Skills: oracle,hrms,techno-functional,enterprise project management (epm)

JOB TYPE

Industry

Other

Function

Skills

enterprise project management (epm)
techno-functional
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