Digital Repair Specialist

• Shortlist, onboard, and certify Partners and Technicians to maintain a skilled workforce.
• Ensure resource availability and manage upgrades or terminations as required.
• Conduct initial training, reskilling, upskilling, and periodic refresher programs for technicians and partners.
• Deliver hands-on field training through On-the-Job Trainings (OJTs).
• Track key performance indicators (KPIs) and performance metrics of partners and technicians.
• Take corrective actions based on performance evaluations and assessment outcomes.
• Guide and support timely issue resolution within defined TAT to ensure customer satisfaction.
• Conduct audits, perform inventory reconciliation, and inspect FTTx devices.
• Manage walk-in customer interactions, including device repairs, swaps, CRM updates, and software upgrades.
• Train and support extended service points for broader service reach.
• Travel to assigned touchpoints based on operational requirements.
• Handle complaint management, conduct out-calling, and coach Jio Associates as needed.

Education Required

• ITI or Diploma, preferably in Electronics & Communication (ECE), Telecommunication, IT, or Computer Science (CS).

Experience Required

• 1.5 to 4 years of relevant experience.