Digital Banking Support Specialist (Finacle FEBA)

Job Title: Digital Banking Support Specialist (Finacle FEBA)

Location: Navi Mumbai

Work Mode: Work from Office

Experience Criteria: 3 –5 years of experience in FEBA support.

About Us

AQM Technologies, founded in 2000, is a leading Mumbai-based IT services company specializing in software testing and digital banking solutions for the BFSI sector. Trusted by top financial institutions, we deliver excellence in digital, functional, security, and performance testing services.

Role Overview

We are seeking an experienced Digital Banking Support Specialist with strong expertise in Finacle Enterprise Banking Application (FEBA) to ensure seamless operations across internet banking, mobile banking, and corporate portals.

Key Responsibilities

• FEBA Support for internet, mobile, and corporate banking platforms.
• Troubleshoot issues, resolve user queries, and ensure system uptime.
• Collaborate with core Finacle teams to deliver smooth digital banking experiences.
• Perform defect tracking, reporting, and regression testing.
• Ensure compliance with RBI/IBA guidelines in digital banking modules.
• Support EOD/BOD operations for FEBA.
• Document resolutions and maintain a knowledge base for recurring issues.

Required Skills & Qualifications

• Strong knowledge of Finacle FEBA.
• Experience in customer-facing digital banking support.
• Familiarity with issue tracking tools (JIRA, HP ALM).
• Understanding of internet/mobile banking workflows.
• Excellent analytical and communication skills.