Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)
The Impact you will have in this role:
- Seeking a highly skilled Technical Troubleshooting Specialist to join our dynamic team
- The ideal candidate will have extensive experience in troubleshooting and resolving technical issues related to Appian, Talend, SQL Server, and Autosys technologies
- The candidate should be a self-starter with a strong ability to prioritize tasks, manage multiple projects, and effectively communicate results with a globally distributed team
What You'll Do:
- Troubleshoot and resolve technical issues related to Appian applications, ensuring minimal downtime and optimal performance
- Diagnose and fix problems in Talend workflows, focusing on data extraction, transformation, and loading processes
- Manage and troubleshoot SQL Server databases, ensuring data integrity, performance, and security
- Working knowledge of automations built on Power Automate from troubleshooting and maintenance perspective
- Handle Autosys job scheduling and automation, ensuring smooth execution of batch jobs and workflows
- Collaborate with cross-functional teams to gather requirements, design solutions, and implement troubleshooting strategies
- Document and track issues, resolutions, and best practices to improve the overall troubleshooting process
- Provide technical support during production releases and maintenance windows, working closely with the Operations team
- Stay up-to-date with the latest industry trends and best practices in troubleshooting and technical support
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field
Talents Needed for Success:
- Minimum of 7 years of experience in technical troubleshooting and support
- Proven experience in troubleshooting Appian applications, with a strong understanding of Appian architecture and integration patterns
- Expertise in Talend, including designing and troubleshooting ETL processes
- Proficiency in SQL Server, including database design, optimization, and performance tuning
- Experience with Autosys job scheduling and automation, including setting up and managing jobs using Autosys
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
Additional Skills:
- Experience with version control systems (e g, Git) and collaboration tools (e g, Jira, Confluence)
- Knowledge of scripting languages such as Python and Shell/Batch programming is a plus
- Understanding of Agile processes and methodologies, with experience in working in an Agile framework using Scrum
