Technical Qualifications
- Extensive experience with Win 10/11 OS - Control panel, System settings, networking, device manager.
- Microsoft Outlook, Word, Excel, Cisco AnyConnect, CrowdStrike, backup tools
- Microsoft Outlook - OST/PST, Email Profiles, Shared Folders, Archives, Add-on s and Webmail.
- Networking - IP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic s.
- Active Directory Password resets and User properties.
- Working knowledge of Microsoft Teams audio/video conferencing systems
- Laptop backup using Carbonite
Education / Experience Requirements
- Bachelor s Degree in Engineering, Management Information Systems, Information Technology, Computer Science or related field, or equivalent, relevant experience
- Minimum of 15 years with end user Laptop/Desktop delivery on a global scale
- End-to-end process thinker, with proven experience in business processes and workflow design
- Excellent problem solving and systems analysis skills with demonstrated success in root cause analysis, effectiveness measurements and related documentation
- Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies
- Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution
- Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, AutoCAD, service delivery management tools and related cloud based technology systems
