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1-5 Years
a month ago
695 Viewed
348 Applied

Job Description

Excellent communication & spoken skills in English, for voice support to US based end users.

1 - 2 years experience of desktop/laptop/application troubleshooting support (Phone / Remote)
Knowledge of Active directory and Basic troubleshooting knowledge for Internet/LAN
Experience of handling calls / tickets from end user over phone and provide L1 support.
Experience of Logging and updating tickets (with accurate and descriptive comments) on Helpdesk tool (provided by Colgate)
Experience of following standard processes for forwarding tickets, as required, to the next appropriate Team/level of support
Assign correct priority to incidents/SR/CR via Helpdesk tool (Provided by Colgate)
Escalate issues / tickets which are going beyond the service levels to respective Colgate stakeholders.
Track all the issues and send status updates on the progress
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FUNCTIONS
Sales/ Business Development
INDUSTRY
Other
SKILLS/ROLES I HIRE FOR
Any
LEVEL HIRING FOR
Junior Level, Mid Level, High Level
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