Desktop Support Engineer

About Company :

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineeringreflecting its strategic commitment to driving innovation and value for clients across industries.

Job Title: Desktop Support Engineer

Location: Kolkata, West Bengal, India

Experience: 1-3 years

Job Type : Contract to hire.

Notice Period: Immediate

Key Responsibilities:-

• Branch Visits of assigned branches in the base location and nearby cities
• Troubleshooting for desktops, laptops, Lan, Switch, Passbook kiosk, Outlook and printers in terms of hardware and configuration issues of assigned branches
• Ensure timely resolution of escalated support requests, maintaining a high level of customer satisfaction.
• Collaborate with other IT teams to resolve complex technical issues.
• Monitor and track incidents and request tickets to ensure timely resolution and adherence to service level agreements (SLAs).
• Maintain the regional standby stock and deployment of desktops and laptops.
• Enforce IT security policies and practices, including user access controls, data protection, and compliance with regulatory requirements.
• Periodic business user connect & tracking of actionable.

Qualifications:

• Bachelors degree in engineering and related field.

Seniority Level

• Mid-Senior level

Industry

• IT Services and IT Consulting

Employment Type

• Contract

Job Functions

• Business Development
• Consulting