Desktop Support Engineer L1/L2 - Mumbai, Navi Mumbai, Thane

Trouble shooting of all types of Hardware (Desktop/Laptop/Printers), software application & Networking problems.
Creating new user accounts, password resets, group policy, logon scripts and managing file shares within the Active Directory environment.
Installation and configuration of Windows/Linux based operating systems & Patch management, software update and monitor the system status and unwanted software.
Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & Lotus note. Taking Regular data & mail backup of MS outlook (PST files).
Configuring & troubleshooting of Desktop/Laptops for L2 level & Managing data backup and recovery.
Configure & Troubleshooting of TCP/IP settings & connectivity problems for client computers and add them to domain.
Exposure in Active Directory user creation & deletion
Managing windows server 2008R2,2012R2 and 2016 Active Directory services, configuring windows servers & Installing different roles on the server.
Installation and Managing Windows patches for client systems and servers.
Installation, Configuration and Monitoring of virus issues through Symantec, McAfee & Kaspersky Endpoint Protection antivirus.
Installation and configuration of physical server - RAID Servers
Responsible for monitoring, maintenance, and support of Windows Server 2007/2008/2010/12 R2/ environments & managing Physical servers.
Basic Knowledge of VMware and Ms exchange.
Installation and configuration of VPN clients such as Cisco, Juniper.
Managing team of Desktop engineers and coordinating them close the Users tickets within SLA.
Maintaining Asset Management life cycle through IMAC process & should be strong in Excel.
Managing & Coordinating with direct, in direct and AMC vendors as per industry need for the materials and addressing vendor invoice / PO related queries.
Configuring & Troubleshooting of all types of printers such as Network printers/Dot matrix/inkjet/LaserJet & multi-function printers, scanners at L2 Level
Resolving tickets within the SLA which is raised from End User side. Providing support through floor support/Remote support & On call support.
Log Incidents/call tickets into Ticketing tools, monitor incoming customer ticket as per queues for assignment, follow-up and resolution.
Hand on experience in Incidents, Service requests and change request based on ITIL Process

Desired skills and experience

Experience 3 to 4 years experience in End-users Support.
Any Bachelor's degree / diploma or equivalent
Certification in MCSE/ CCNA /ITIL
Willing to support under 24/7 support
Excellent interpersonal and communication skills (Verbal and Written)-Self driven, motivated and result oriented
Good verbal & written communication skills