Desktop Support Engineer

3-12 years
4000000 - 9000000 INR
a month ago 170 Applied
Job Description

Dear Candidate,

Hope this Email finds you well. This is Pratiksha Jha a consultant in Grasshopper Pvt. Ltd. Your profile has been selected for the Vacancy and we are really excited to tell about this Overseas apportunity for Desktop Support Engineer in Canada, Australia and Hong Kong_ where the_

Designation :- Desktop Support Engineer
Experience :- 3 yr - 15 yr
Salary :- 40 lacs - 90 lacs
Locations :- Canada, Australia & Hong Kong

Job Responsibilities :-

  • Be the first point of contact for personnel who are experiencing technical issues with their computer.
  • Complete basic troubleshooting with the customer to attempt to ascertain the problem they are having,
  • Use various methods to check their desktop, including logging into it remotely if required.
  • Perform updates and upgrades to computers, hardware, and software as needed.
  • Create tickets on the online system to provide details of the desktop problem, and escalate to a senior team member if it cannot be fixed.
  • Assist with troubleshooting and resolving desktop, printer, network, and internet connectivity problems as required.
  • Update the status of repairs on the online system.
  • Explain issues in simple and understandable terms to the person you are assisting.
  • Liaise with other Helpdesk agents to gain support in fixing bigger issues.
  • Report any service outages or major problems to senior IT team members.

Skills :-
  • Associates Degree in Information Technology
  • 2 years experience in a similar role
  • Detail-focused, with good computer skills
  • Strong customer service skills
  • Excellent communication skills, both written and verbal
  • Polite and friendly nature
  • Kind and helpful, able to work to company guidelines and policies
  • Strong problem-solving skills
  • Good technical knowledge of computers, hardware, and software accessories

Thanks & Regards

Pratiksha Jha
+91 9311780022
[Confidential Information]

Grasshopper Pvt. Ltd.


Grasshopper Pvt. Ltd.

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