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Desktop Support Engineer

Aces Global Consulting Pvt Ltd

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1-3 Years
2 months ago
63 Viewed
26 Applied

Job Description

Job Title - Desktop Support Engineer

Experience Require- 1 To 3 Years

Job Location- Noida Sector 125

Salary Budget - 23 K CTC

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals
  • Address user tickets regarding hardware, software and networking
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Windows
  • Ubuntu system configuration,
  • hardware and software installation
  • outlook configurations
  • basic networking DNS DHCP antivirus
  • Basic of Dialler etc.

Working Conditions Full

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