Design Researcher

Role Overview

We are looking for a Design Researcher with 3 years of experience to join our multi-disciplinary team. In this role, you will be the primary advocate for human needs. You will lead end-to-end research, from framing questions in ambiguous healthcare domains to spending time in field environments, uncovering latent needs, and converting behavioral insights into strategic design directions.

Key Responsibilities

End-to-End Field Research: Plan and execute qualitative and generative research studies (in-depth interviews, ethnography, contextual inquiry, journey mapping, and co-creation sessions) with patients, doctors, nurses, and pharmacists.

Synthesis & Framing: Translate complex field notes, observations, and clinical workflows into clear, actionable insights, personas, care-journey maps, and opportunity frameworks.

Concept Validation: Facilitate rapid feedback loops and usability evaluations on early-stage concepts, physical packaging prototypes, and digital health tools.

Cross-Functional Collaboration: Partner directly with UX/UI designers, product managers, brand strategists, and business leaders to turn research insights into tangible product and service innovations.

Visual Storytelling: Translate research findings into compelling stories, visual artifacts, and presentations that build empathy and drive strategic alignment across non-design stakeholders.

Key Qualifications & Requirements

Education:

Bachelor's degree in Design (B.Des in Industrial, Interaction, or Strategic Design), ORꃞgree in Psychology (B.A. / B.Sc. in Cognitive, Behavioral, or Applied Psychology), OR

B.Sc. in related behavioral, social science, or life science disciplines.
Experience: Minimum 3 years of professional experience conducting qualitative user design research.

Core Skills: Mastered qualitative research methodologies (fieldwork, contextual inquiry, thematic analysis, synthesis frameworks).

Comfort navigating unstructured research environments and synthesising complex qualitative data. Strong verbal, written, and visual communication skills.

Preferred Background & Experience (Candidates meeting one or more of these will be prioritized)

Prior experience working in a Market Research Agency with a strong focus on qualitative techniques and consumer/patient behavior. Background working directly in the Pharmaceutical / Life Sciences / MedTech industry. Proven portfolio showing direct work on healthcare, wellness, or healthtech projects (e.g., chronic disease management, therapy adherence, clinical workflows, or caregiver support).