HCLTech walk-in for Billing Deputy Manager AR and O2C in Hyderabad
Date: 25th and 26th July'26
Time: 10AM to 3PM
Address: Avance Business Hub, Ascendas IT Park
Building H-08, Level 2, Phase 2
HITEC City, Hyderabad – 500081
ROLES & Responsibilities
- Lead to a team of Billing specialists and ensure end to end ownership of Billing Operations
- Ensure team adherence to KPIs, SLAs on a daily, weekly and monthly basis
- Drive team productivity as outlined in the performance scorecard
- Manage staffing requirements daily based on volume inflow
- Ensure timely and accurate invoice submission by Billing Specialist in line with contractual obligations
- Act as the primary escalation point for unresolved issues, providing guidance and resolution support to the team.
- Analyse, review, and approve billing adjustments and corrections to ensure accurate invoicing.
- Identify and drive process improvements, automation opportunities in existing processes
- Drive employee engagement and development initiatives for the team
- Ensure team attrition is effectively managed to avoid any service delivery impact
EDUCATION
- Bachelor's degree B. Com/M. Com/MBA (Finance only)
EXPERIENCE
- 10–12 years of experience in Order-to-Cash (OTC) billing, including dispute resolution.
- Strong working knowledge with SAP or any billing related ERP system
- 5+ years of team management experience with a minimum span of 20-25 resources
- Exposure to managing Utility Clients will be an added advantage
SKILLS AND COMPETENCIES
- Proficient in MS Office (Excel, Word, PowerPoint), with strong analytical skills.
- Strong customer-centric approach with focus on service excellence.
- Ability to quickly adapt to new processes and systems
- Excellent multitasking, prioritization, and problem-solving skills.
- Strong organizational, time management, and stakeholder management abilities.
- Effective communication skills with the ability to collaborate across teams and influence outcomes.
Perks:
- Both side cabs
- Medical benefits/ Gymnasium
Contact person: Shivangi Sharma
[Confidential Information]
