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Deputy Manager - Application

HDB Financial Services
4-7 Years
Mumbai, India
  • Posted 3 hours ago
  • Be among the first 10 applicants

Job Description

Key Responsibilities

  • Digital Transformation
    • Support the execution of the organization's digital transformation roadmap and strategic initiatives.
    • Coordinate cross-functional projects to improve customer experience, operational efficiency, and process automation.
    • Assist in identifying and implementing emerging technologies such as AI, automation, analytics, and cloud-based solutions.
  • Customer Experience
    • Work with business and technology teams to enhance digital customer journeys across channels.
    • Analyze customer feedback and process data to recommend improvements that drive adoption and satisfaction.
  • Innovation & Process Improvement
    • Identify opportunities for process optimization and digital innovation.
    • Support change management activities, including user adoption, training, and communication for new digital initiatives.
  • Stakeholder Collaboration
    • Coordinate with business stakeholders, IT teams, and external vendors to ensure timely delivery of digital projects.
    • Prepare project updates, dashboards, and presentations for leadership reviews.
    • Facilitate requirement gathering, solution discussions, and UAT activities.
  • Performance & Governance
    • Track project milestones, KPIs, and digital adoption metrics.
    • Ensure initiatives comply with organizational policies, data privacy, cybersecurity, and regulatory requirements.
    • Maintain project documentation, governance artifacts, and risk logs.
Qualifications

  • BE/B.Tech, MBA, or equivalent qualification preferred.
  • 4-7 years of experience in digital transformation, business transformation, product management, business analysis, or technology-driven initiatives.
  • Experience working with cross-functional teams on digital or process improvement projects.
  • Familiarity with Agile delivery methodologies, analytics, and digital platforms.
  • Strong analytical, communication, and stakeholder management skills.

Desired Attributes

  • Customer-centric mindset with a passion for solving business problems through technology.
  • Strong project coordination and execution capabilities.
  • Ability to work collaboratively across business and technology teams.
  • Self-driven, adaptable, and eager to learn emerging digital technologies.
  • Strong attention to detail with excellent problem-solving skills.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Digital Transformation
Employment Type:
Full time

Job ID: 151744181

Last Updated: 29-07-2026 07:50:10 PM
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Deputy Manager - Application

HDB Financial Services
Mumbai, India

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