Deputy General Manager - Product Management (Practice Head)

Role Overview

The Practice Lead will be responsible for driving TCTSs Network Engineering & Managed Services practice, covering Transport, IP/MPLS, SD-WAN, Wireless (RAN), and Packet Core domains.

The role focuses on end-to-end network transformation, operations excellence, and managed services delivery across global telecom operators, with accountability for practice growth, solution leadership, and customer engagement.

Key Responsibilities

1. Practice Strategy & Growth

• Define and execute domain-led practice strategy across:
  • Transport (DWDM, OTN, Optical)
  • IP/MPLS & Core Networks
  • SD-WAN / SDN
  • RAN (4G/5G) and Packet Core
• Drive growth of network managed services, engineering, and transformation programs
• Build domain-led differentiation in NOC services, L2/L3 operations, and field operations

2. Solutioning & RFP Leadership

• Lead large and complex network managed services RFPs (NOC, field ops, transformation deals)
• Define:
  • Network operating model (L1L3)
  • Service delivery framework across multi-domain networks
  • SLA/KPI constructs (availability, latency, MTTR, utilization)
• Anchor solutions across:
  • Multi-vendor ecosystems (Ericsson, Nokia, Cisco, Juniper, etc.)

3. Network Engineering & Operations Leadership

• Provide leadership across:
  • Network design, planning, rollout, optimization, and operations
• Drive best practices in:
  • Incident, problem, change, and performance management
  • Network capacity planning and lifecycle management
• Ensure operational excellence across:
  • Fault management, performance management, configuration management

4. Domain Expertise Ownership

Transport Networks

• Optical networks (DWDM, OTN, SDH, Microwave)
• Network rollout, commissioning, and maintenance

IP & Core Networks

• MPLS, Segment Routing, BGP, EVPN
• Core network architecture and traffic engineering

SD-WAN / Edge Networks

• Enterprise connectivity solutions
• SD-WAN design, deployment, and lifecycle operations

Wireless (RAN)

• 4G/5G RAN design, rollout, and optimization
• SON, RIC, and radio performance engineering

Packet Core

• EPC/5G Core (SA/NSA)
• IMS, VoLTE/VoNR, Cloud-native core deployments

5. Delivery & Transformation Programs

• Lead large-scale network transformation programs:
  • Network modernization (legacy next-gen)
  • Cost optimization and network efficiency programs
• Drive execution across:
  • Multi-technology, multi-vendor environments
• Ensure alignment with customer goals:
  • Service quality improvement
  • Network expansion and scalability

6. Practice Capability & Team Building

• Build and lead SMEs across:
  • Transport, IP, Wireless, Core domains
• Drive competency development in:
  • Multi-domain NOC operations
  • Network design & architecture
• Enable strong delivery governance and quality frameworks

7. Customer Engagement (CxO Level)

• Act as a trusted advisor to CTO/CIO organizations
• Lead:
  • Solution workshops
  • Technical discussions and transformation roadmaps
• Support deal defense and executive presentations

Core Skills & Competencies

A. Strong Telecom Domain Expertise (Mandatory)

• Deep expertise across:
  • Transport (DWDM/OTN)
  • IP/MPLS networks
  • SD-WAN / SDN
  • RAN & Packet Core

B. Network Operations & Managed Services

• Experience in:
  • NOC operations (L1L3)
  • SLA-driven service delivery
  • Multi-domain network operations

C. Multi-Vendor Ecosystem Knowledge

• Hands-on exposure to:
  • Ericsson, Nokia, Cisco, Juniper, Huawei, etc.
• Experience in integrating and operating heterogeneous network environments

D. Network Transformation & Engineering

• Proven experience in:
  • Network rollout, migration, optimization
  • Large-scale transformation programs
• Strong understanding of:
  • Network lifecycle (PlanDesignBuildOperate)

E. Leadership & Business Skills

• Practice management and growth ownership
• Pre-sales and RFP leadership
• Customer-facing leadership at executive level

Preferred Experience

• 15+ years in telecom networks / managed services
• Experience with:
  • Tier-1 telecom operators
  • Global delivery and transformation programs
• Proven leadership in network engineering + operations environments