Job description
Position Summary - The Deputy Center Head will be responsible for end-to-end mall operations, ensuring smooth day-to-day functioning of the property. This role focuses on delivering an excellent customer experience, maintaining strong retailer relationships, managing facility and contract services, and ensuring compliance with safety and statutory norms.
Key Responsibilities Mall Operations & Property Management
- Oversee complete mall operations including property management, tenant coordination, customer services, and contract services such as facility management, housekeeping, security, and maintenance.
- Ensure uninterrupted day-to-day operations and a safe, customer-friendly environment for retailers and visitors.
Retailer & Tenant Management
- Identify and track key performance indicators across different retailer categories.
- Maintain and manage databases for retailer performance and operational parameters.
- Coordinate with tenants on fit-outs, storefront guidelines, visual merchandising, signage, and display standards.
- Ensure adherence to mall design, branding, and fit-out guidelines.
Merchandising & Presentation
- Strong understanding of retail presentation including lighting, fixtures, windows, displays, and merchandising solutions.
- Awareness of storefront trends and evolving retail practices.
Vendor & Supplier Management
- Establish criteria for vendor categorization, evaluation, and selection.
- Maintain vendor references and assess commercial capabilities.
- Monitor vendor performance on delivery, quality, and cost parameters.
- Conduct periodic vendor reviews and initiate corrective actions when required.
MIS, Budgeting & Reporting
- Analyze and evaluate ongoing business and operational performance.
- Support business planning and annual budgeting processes.
- Ensure timely, accurate MIS and performance reporting to management.
Customer Understanding & Satisfaction
- Develop strong insights into shopper behavior, preferences, and expectations.
- Understand retailer requirements including site selection criteria and merchandising preferences.
- Monitor RSI and CSI scores to identify trends and improvement areas.
- Identify and implement initiatives to enhance customer satisfaction and mall footfall.
Safety, Security & Compliance
- Ensure adherence to safety norms and statutory requirements.
- Knowledge and operation of fire safety equipment and emergency procedures.
- Implement and monitor safe practices across the mall premises.
Traffic, Parking & Crowd Management
- Manage traffic flow and parking operations for optimal utilization.
- Plan and manage crowd control during peak hours, events, and emergencies.
- Handle rush and panic situations effectively with coordination teams.
Liaison & External Coordination
- Liaise with local authorities including Police, Fire Department, and Hospitals.
- Ensure compliance with local regulations and emergency preparedness.
Skills & Competencies
- Fluency in English (written and spoken).
- Strong interpersonal, communication, and analytical skills.
- Proficiency in MS Office and reporting tools.
- Leadership skills with a collaborative and team-oriented approach.
Qualification
- Graduation is mandatory.
- Post-Graduation in any discipline is preferred.
Experience
- 10-12 years of overall experience in Mall Operations / Property Management / Hotel operations.
- Prior experience at AGM / GM level preferred.
Industry Preference
- Mall Operations
- Real Estate / Property Management
- Hotels / Hospitality
CV Send - [Confidential Information]
Regards,
Aasma Shaikh
8928574671- Only Whats app
