Job Description
We're Karat, the world's largest interviewing company
Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity -for everyone. Were a passionate, focused, human-centric team, and we want you to join us!. Come join our Customer Operations team. Our Customer Operations team is committed to empowering Karats customer partnerships through tool automation, insightful analytics, and a higher level of support throughout the entire customer journey
What you will do. As a Deployment Engineer, you will be the customers strategic partner throughout the deployment lifecycle, ensuring they get the most out of the Karat product and service. Partner with the content team and data engineers to analyze data, develop proposals, and strengthen the partnership between the Company and its clients. Ensure all Company clientele consistently meet their hiring goals through an interview process that is fair, predictive, and enjoyable
We are looking to hire this position out of India, as this individual will work most closely with our growing emerging markets team. Working hours will predominantly be IST with required internal meetings that align with timezones in the U.S
Act as the customer partner from a technical standpoint, building trust in the Karat solution
Partner with Software Engineers from teams worldwide to best understand their hiring processes and performance needs, ensure solution alignment and Karat product delivery as the technical expert in Customer Operations and GTM
Work closely with the Companys GTM team throughout the entirety of the customer journey, such as:. Meeting prospects to share Karats solution as the technical expert. Building out/setting up the first Karat interview for each new customer. Regularly meeting with customers throughout their lifecycle to ensure general alignment and performance. Leading customer training sessions. Analyze and calibrate performance data in partnership with the Company's Content and Data teams in order to strengthen the collaboration between the Company and its customers
Contribute to improving the Customer Operations and GTM teams internal processes by identifying new areas where we can provide value to our clients
The experience you will bring. 3+ years of professional work experience in an alignment, calibration, deployment, or solutions engineering position (e.g., Technical Account Management, Client Success, and/or Pre/Post Sales Engineering). Client-facing experience required (technical customers and/or Executives preferred). Strong working knowledge of SQL. Expert English communication (written and verbal). Applicants, please note: submissions not 100% in English will not be considered
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