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Debt Management Strategy Manager



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2-5 Years
2 months ago
138 Viewed
3 Applied

Job Description

Role/ Job Title:Debt Management Strategy Manager

Function/ Department:Collections

Job Purpose:

Debt Management (DM) function has become increasingly analytics & data driven, with enhanced data capture and ability to implement analytics-led strategies on sophisticated Debt Management systems. The recent technological advancements, availability of new-age tools & the presence of Fintech support, has brought in the scope of further improving automation and controls in the Debt Management operations function. Also, the regulatory scrutiny and need for customer centricity requires Debt Management - Operations team to be supported with better Customer Behaviour, Account, Product and Market Insights.

Roles & Responsibilities:

  • Measure, Analyze & Improve-DrivingDebt Managementproductivity & performancethrough KPIs measurement and insights to bring furtherefficiencies Improvement opportunities driven through sound dataanalysis Design, Propose & Drive Champion Challenger strategies Drive Agency performance improvements and Debt ManagementCosts Optimization.
  • Plan and Monitor-Planning and periodic forecast on allocations & capacity requirements and Track current strategy effectiveness and recommend improvements, wherever required.
  • Ideate & Innovate-Evaluate different DM models like, direct to field caller-runner models systems/ strategies on repossessions, settlements, AHFS management & disposal strategies on various legal recourse skip tracing etc. and bring innovations.
  • Leveraging Data-Drive customer-360 view leverage information available from different customer touch-points Usage of new tools like bureau inputs, number-curing, web-crawler, external data sources, skip tracing.
  • Analytical inputsto drive higher resolution/dollar-collected at sustainable cost through, Risk segmentation using propensity to pay/probability to flow forward Differentiated treatment - differentiated intensity of interventions, different field collections models, contact-ability resolution basis right time and place to visit Inputs to drive charges collection in early buckets to modify customer behaviour Drive development & adoption of models for right time to contact, tagging for skip tracing, optimum # of visits per customer type, efficacy of legal recourse product/ stage-wise Models for right stage for settlement, settlement acceptance propensity, right waiver% and Analytical inputs to drive enhance recovery, recovery vintages, debt-sale solutions.
  • Project management - Ensure appropriate project management on the initiatives undertaken.
  • Compliance -Adhere to and foster compliance in day-to-day function.
  • Work closely with product/portfolio risk teams and BIU teams towards understanding and effecting portfolio changes into insights for effective and efficient DM operations.
  • Support on DM processes & projects.
  • Key Success Metrics: Development of effective strategy in tune with product/ policy, process and market changes. Ensure on-time updates & changes Better MIS availability and preparedness for performance/ actionable insights. Work very closely with stakeholders creating positive VOC.

Educational Qualifications:

Graduation: BCA (Bachelor of Computer Applications) / BBA (Bachelor of Business Administration) / B.Com (Bachelor in Commerce) / B.Tech (Bachelor in Technology) / B.A. (Bachelor of Arts) / B.E. (Bachelor in Engineering) / B.Sc (Bachelor of Science).

Post-graduation: MBA (Master of Business Administration) / PGDM (Post Graduate Diploma in Management) / MCA (Master of Computer Application) / M.E. (Master in Engineering) / M.Sc (Master of Science) / M.Tech (Master in Technology).

Experience:2 to 5 years of relevant experience.


IDFC FIRST Bank was formed by the merger of erstwhile IDFC Bank, promoted by renowned infrastructure financing institution IDFC Ltd. and leading technology NBFC, Capital First. IDFC FIRST Bank has provided over 30 million loans in its combined history and serves customers in over 60,000 villages, cities and towns across the length and breadth of the country. The bank believes in making customer-first products, and was the first universal bank to offer monthly interest credit on savings accounts, life time free credit cards with dynamic and low APR rates, and many other such interesting products.


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Last Updated: 22-06-2024 03:09:21 PM
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