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Customer Support Specialist

Early Applicant
  • Posted 25 days ago
  • Be among the first 10 applicants

Job Description

Designation: Operator/Analyst

Department/Process: Operator

Grade: I

Educational Qualification: Graduate from a recognized university

Selection Rounds:

  • Personality Evaluation Assessments
  • Panel Interview (Ops Round)

Roles and responsibilities:

  • Meeting the defined targets
  • Reporting of any technical issues / bugs to the Team Lead
  • Understanding and delivery on process metrics like Judgement per day, Utilization, Accuracy
  • Ensure prompt & accurate service & achievement of target
  • Ability to work on repetitive task keeping high attention to detail
  • Must be able to work quickly and accurately under tight deadlines while maintaining production numbers with good consensus%
  • Email Etiquette
  • Comfortable in a fast-paced environment
  • Attention to Detail

Process Specific :

  • Good understanding of Ecommerce platforms and various categories of products
  • Prior experience on using Ecommerce platforms for purchase of products
  • Ability to comprehend and categorize products based on their attributes and features

Generic

  • Good communication skills and attention to detail
  • Work on repetitive tasks and maintain high level of accuracy and productivity
  • Adaptable and should be working with tight deadlines
  • Self-motivated, passionate and should be comfortable with fast paced environment
  • Punctual and flexible to shift changes

Salary- 2.6LPA

Working days – 5 days (sat-sun fixed off)

Office timings – 9-6PM fixed timing

+ Variables incentives

Travel Allowance- Between 3500-4500

Education – only Graduate fresher / experience can apply

Interested candidate can apply on [Confidential Information] or what's app- 9311652889

More Info

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About Company

Job ID: 150635961

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email etiquette Ecommerce platforms